Janakshila Edutech Pvt Ltd (“we”, “us”, “our”) is committed to protecting the privacy of its users (“you”, “your”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, applications, and services (“Platform”).
1. Information We Collect
We may collect the following information:
- Personal details: Name, email address, phone number, address
- Account details: Login credentials, course enrollments
- Payment details: Transaction IDs and payment status (no card details stored)
- Technical data: IP address, browser type, device information
2. How We Use Your Information
Your information is used to:
- Provide and manage our educational services
- Process payments and issue invoices
- Communicate updates, offers, and important notices
- Improve platform performance and user experience
- Comply with legal and regulatory requirements
3. Data Sharing
We do not sell or rent your personal data. Information may be shared only with:
- Trusted service providers (payment gateways, hosting services)
- Legal or regulatory authorities if required by law
4. Data Security
We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
5. Cookies
Our Platform may use cookies to enhance user experience and analyze traffic. You may disable cookies through your browser settings, though some features may not function properly.
6. User Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent for marketing communications
7. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000.
Refund and Cancellation Policy
Last Updated: [Insert Date]
This Refund and Cancellation Policy applies to all services and products offered by Janakshila Edutech Pvt Ltd.
1. Course Purchases (Digital / Online / Offline)
- Once a course is purchased and access is provided, no refund or cancellation will be permitted.
- Course access is non-transferable and for individual use only.
2. Exceptional Circumstances
Refunds may be considered only if:
- Payment is deducted but course access is not provided
- Duplicate payment is made for the same service
Any such request must be raised within 7 days of payment.
3. Physical Products (If Applicable)
- Refunds for books or physical materials will be processed only if the product is damaged or incorrect.
- The issue must be reported within 48 hours of delivery with supporting evidence.
4. Refund Processing
- Approved refunds will be credited to the original payment method
- Processing time: 7–10 working days
5. Right to Modify
Janakshila Edutech Pvt Ltd reserves the right to modify this policy at any time without prior notice.